Sim swop takes more then 2 weeks and still not done

On May 30, 2024, I unfortunately experienced a mugging incident. The following day, I attempted to perform a SIM swap but was informed that an affidavit was required. Consequently, on June 3, 2024, I diligently submitted all the necessary documentation to Vodacom's ***** department due to a flag on my account. Despite the passage of two weeks, my SIM card remains non-functional. I have diligently pursued various channels to resolve this issue, including contacting the call center, sending emails to the ***** department, and communicating with Kgathatso from Vodacom *****. Regrettably, Kgathatso advised that he was unable to assist and directed me to work with customer service. Subsequently, the call center informed me that a call would be logged, but no action was taken. Upon further follow-up, I was informed that the matter had been escalated. However, as of today, I have not received the promised call from Vodacom, despite assurances that I would be contacted after 1 p.m. when their work day commences. Despite these challenges, I am still obligated to pay the monthly account for a service that I am unable to utilize. This situation raises concerns regarding fairness and customer satisfaction. I kindly request your urgent attention to this matter and assistance in resolving the issue as soon as possible..

Below is the people that made promised and did not keep.

Kgothatso - Exclusions told me she cant assist KG - Customer service (logged a SR that doesn't existed) Ndumiso - Customer service put me on hold then was put to a different department Michaela - Customer service team leader made promises and did not get back to me.