SIM Swop Nightmare

I upgraded my contract on Sat 23 January 2016 and had to do a Simm swop as the old sim would not fit the new phone. Since the \activation"of the new sim I have been unable to make or receive calls or SMS yet after 3 calls to Customer Care ( or Care Less ) totalling nearly an hour my problem still exists. It seems no-one knows what is wrong therefore my calls get cut off.<br> <br> I had to change contracts as my old contract is no longer offered. I had over 500 minutes accumulated which I will now lose because I cannot use my phone and will lose because the new contract is effective 1 February.. <br> .<br> So Vodacom are quite happy to take your money but not willing to provide a service for which I paid.<br> <br> I will certainly be porting my number at the earliest opportunity.if this is the level of service the company has stooped to.<br> <br> <br> """