Sim swop issues

<p>I went into a vodacom store on Friday afternoon 8/07/2016 requesting to do a sim swop, I was told that this will take a maximum of 48 hours before the new sim card becomes active. Tuesday evening came and I still had no luck with this sim swop.</p> <p> </p> <p>I then called the customer care line, spoke to an agent and was advised that the sim swop failed, they will reset it on there end and it should take anything from 1-6 hours for this to go through.</p> <p>It's been half a day that has gone by and I still sit with the exact same problem, this is becoming ridiculious as both sim cards are inactive to me, by far the worst service I have received from Vodacom.</p>