Sim Swop Issue

I lost my phone on the 18'th June 2021, called in on the same day to blacklist which they did successfully , now im struggling with getting a sim swop, been trying to do since the 21'st of June 2021 with no luck , a call was logged for me on the 23'rd of June when i went to the second Voda shop at Mall of Africa Ref: *** to date no one has acknowledged this call, i called the call center the agents are telling me that they cannot esclate this call because it hasnt been acknowleged :-( i then decided to go to Voda world on the 29-June 2021 hoping to get this sorted, i was assisted by Happy who logged a call for me REQ*** also captured as INC***, no feedback as yet , guys i urgently need someone to get back to me on the numbers i provided when logging these queries, i have been inconvinience long enough and i need this issue resolved asap.