Sim swop gone bad!!!!

My Samsung cellphone was not charging anymore so I needed to do a sim swop to a micro sim in order to use the spare Apple phone. I went to the Vodashop Kolonade for assistance. A very nice lady assisted me with the sim swop. However whilst the data was transferred from my old phone to the new phone we could not find the sim card that she just allocated to me on the system. She then did a new transaction and allocated a new sim card. She told me that it would take now 4 hours (instead of 2 hours) before I can use my phone and that the 2nd swap will cancel out the 1st swap.

Got home my old phone still isn't charging so I cannot phone the customer services line for assistance. I emailed my mum who came after work. I borrowed her phone and phone 111. Where the following transpired.

26 June 2018: 1st call at 17:22 - take out sim and wait 10 minutes and then I should be on the air. 2nd call- take out sim and wait 15 minutes and then I should be on the air. The lady took my mum's number and said that she would phone me in 20 minutes to see if everything is sorted out. Needless to say no phone call received. 3rd call - lady asks for the sim number. Apparently the sim number I gave and the one on the system is not the same. Get transferred to the Technical Department. Lady reload sim card and states that phone will be activated by 9:00 on 27 June.

27 June 2018 9:30 switch on phone - still showing no service. 4th call - call centre agent advise me that the "paperwork" was not submitted, she did not say by whom. I need to wait a further 3 hours as they first need to locate the person who did not submit the paperwork and get them to submit it.

I am very disappointed in the level of service and I explained to the last 2 callcentre agents last night that 1) my husband is travelling, 2) I'm alone at home with a sick 1 year old, 3) my old sim card was deactivated, 4) I need my phone to work the same night for safety and security reasons. I was informed that the system can only reset my sim from 06:00 on 27 June so my phone will be active at 9:00.

So my mum decided to leave me her phone so that I can make a call in case of emergency and continue to phone Vodacom should I still have problems. I'm using her airtime to phone the call centre every time.

So lets see if I have service at 13:00 today. For some reason I highly doubt it.

What bad service!!!!! However each call centre agent was very friendly and helpful.