SIM SWOP ***** NOT BEING SORTED OUT!!!

On 12/03/16 at 23:47 I received a sms saying my SIM SWOP was approved. I immeadiately phone call centre and informed them that this was not me and someone is busy with ********** activity . The agent said he sees the request and will immeadiately stop it. It was NEVER stopped. At 00:08 on 13/03/16 it was rather finalised than cancelled. Needles to say, R785 of my airtime was ****** because of this agent NOT DOING THEIR WORK. This was followed up by me 3 times on 13/03/16. On 14/03/16 I went to an outlet, They followed up and I was told the nr is locked for ***** investigattion and I have to wait for feedback. No feedback received to date! On 15/03/16 I spoke to Tiaan At Vodshop North Cape Mall, he checked on system. he could see all the notes as well as my action to stop *****, but nothing was linked to service request. He has linked it and flagged as urgent. NO FEEDBACK from VODACOM as to date. I am without a phone now for 5 days, I incurred financial loss and nothing is safe because VODACOM IS NOT DOING THEIR FLIPPEN JOB! I want feedback or i will take legal action if needs be, as my money and airtime was ****** because of VODACOM's incompetence. My personal info is not safe!