Sim Swop *****

Item: Vodacom
Rating: 1
Author: Thinus D

I told Vodacom that I did not requested a Sim Swop. They went ahead and processed it regardless. They then started billing me for this sim at about R10k a month. I have spoken to customer services numerous times, send through an affidavit. No joy. The billing just continues. Their ***** department do not respond to email and the number ********** 530 does not get answered. Phoning 111 does get lots of promises but no results.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Jan 2018, 12:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply08 Jan 2018, 12:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Thinus D's updateReviewer Update

12 Jan 2018, 12:44

When they respond on here that they have responded, they are lying. Nobody has contacted me yet. All you get is an automated response. Lets see if I get the same automated response again to proof my point.

Thinus D's update12 Jan 2018, 12:44

Reviewer Update