1 reviews | Active since May 2017

17 May 2017, 14:23

Sim swop *****

<p>I can't really complain about the service as I have not received any. I have opened a case of sim swop ***** which I have had no feedback from Vodacom's fourensic department as yet. I have lost a substancial amount of money from my ABSA account and dont seem to get help from Vodacom or ABSA.</p>

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Replies (6)
Vodacom
Vodacom's reply17 May 2017, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update17 May 2017, 15:20
Reviewer Update

Seeing is believing, I have been waiting for more than a week for a call and guess what I am still waiting.

Vodacom
Vodacom's reply18 May 2017, 10:05
Official

Good day Charlene,

Our investigating officer has advised that she will contact you directly to resolve.

Apologies for the delay.

Regards,
RM

's update19 May 2017, 14:39
Reviewer Update

Okay so I received a call yesterday telling me that someone will contact me with my matter. and guess what still heard nothing further. nice one

what does a person need to do to get proper service? but every month they want their money.

i am so feed up with this kr@p

's update22 May 2017, 10:22
Reviewer Update

Is there anyone still working on this as i have not heard anything yet??????????????

's update22 May 2017, 15:28
Reviewer Update

What else can one do??? I have now been told two weeks later that I need to send Vodacom a letter of demand.

They could not even phone me with my query I had to contact them and I was pushed from pillar to post until I eventually got hold of a lady working with my case today.

How long am I now going to wait for them to come back to me with regards to the letter of demand?