WB
WA B

1 reviews | Active since Aug 2016

23 Aug 2016, 10:43

SIM SWOP FOR 2 WEEKS NOT DONE YET !!!!!!!!

<p>My mom went into Vodacom for a Sim Swop to be done and Innocent told us it will take 4 hours to work and stil this day 23-08-2016 after 2 weeks and still no answer. My Mom whent in everyday and they keep on telling us the problem is with the IT People at Vodacom. We have made the Decision to cancel our contract with Vodacom as they dont care about customer service. This is a joke. The contact number for Vodacom EAST POINT is ********** Contact persone Innocent. We will not reccoment anyone to use Vodacom for there service provider. My contact number is ********** </p>

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Replies (2)
Vodacom
Vodacom's reply23 Aug 2016, 10:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

WB
WA B's update26 Aug 2016, 08:16
Reviewer Update

Still no reply as yet 3 weeks and counting. Bad Bad Bad Bad Service. My Mom has a contract with them and cant use it. Not recommended. No More Vodacom