Sim Swop Failure/Customer Service

Excited about my new upgrade I went to Vodaworld on a Sunday as I felt this was the best place for stock, service etc. I happily walked out with my new phone after filling out numerous forms for the required nano sim swap. It has since been 3 days since the upgrade and still cannot use my phone. I proceeded to phone the call centre (about 20 times) only to be told the same story, that I must drive back to the shop where my upgrade was done to get it re-done. Why must I, as a paying customer for a service take my own personal time to do this when I have done it already?? I was told it cannot be done over the phone. I went to a Vodacom shop in Fourways mall and received the exact same story that I need to go back to VodaWorld. After wasting much airtime and personal time (as not all are toll free), I have only now (Wednesday) received the message that it has been initiated. I have always felt the service at Vodacom was great. This has clearly changed and unless your service drastically improves and I don't get compensated for my time, both air and personal. I will not be renewing ever again. This comes from a 15 year loyal customer.