RR
Rita R

1 reviews | Active since Dec 2016

08 Jan 2017, 15:34

Sim swop failure

<p>Finally received new cell phones for upgrade. Called to do sim swop on two devices. Held on for 45 mins with no joy. Finally went into Vodacom 4 U at Northgate and eventually Max De Hemel made necessary calls to facilitate the sim swop. </p> <p> </p> <p>First device sim swop done and still waiting for the second devices swop to be completed. This is now 48 hours later, 3 phone calls later and two visits to the store and still the issue is unresolved.</p> <p> </p> <p>Can someone assist us ASAP.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2017, 06:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,