Sim swop disaster

<p>Vodacom has still not sorted out my problem. On 18 March 2016 I upgraded 1 of the 3 contracts I have on my account. The lady who helped me is Queen.</p> <p>Everything went well with the actual upgrade in terms of me getting the new cell phone. However, the problem comes when we did the sim swop. I was told that the sim swop would take place within the next 24 hours.</p> <p> </p> <p>24 hours later, the sim swop did not occur. I phoned customer care and they told me the sim swop would happen, once again, within 24 hours. This still did not happen. I then decided to go to vodaworld in bryanston. I was helped there with a sim swop and everything seemed to be in order. However, for some or other reason, the wrong number of my 3 numbers on my account was swopped. So this means that the wrong number was upgraded.</p> <p> </p> <p>I've tried so many times to phone vodacom's customer care to have this problem sorted out but all that has been done is a mess on my account and now I am apparently in arrears of several thousands. Due to these "arrears" on my account, vodacom has now suspended 2 of the numbers on my account and still have not sim swopped the correct numbers. I now do not have use of 2 of my numbers and this has been on-going since March. </p> <p> </p> <p>Please assist as I no longer know how to sort out this problem!</p>