Sim swop

<p>I had a ********** sim swop done on my contract phone more than a month ago. I have been battling to get a copy of the call made to the call center. I was then informed that there was no call recorded. I have now been sent a letter stating that Vodacom do not take responsibilty for my loss due to the sim swop. (My bank account was hacked due to the sim swop) I feel that Vodacom tell you that they protect your interests as well as all your personal details when you take out a contract yet they allow siw swops to be done by apparent syndicates put cant provide me with proof of the call. Now they expect me to smile and accept that they dont take responsibility. Becareful who you trust as your service provider and what you sign because they dont keep their word.</p>