1 reviews | Active since Jan 2017
<p>On Wednesday the 11th of January I went to Vodacom Shop in Moorivier mall to do a sim swop as my phone was ****** the previous day.</p> <p>A guy helped me there, and said it will take 4 to 6 hours. At 8o clock I checked and saw my phone was still not working. So this morning I called Vodacom on 100, and then the lady said the new sim wasn’t registered, I need to go back to the Vodacom shop.</p> <p>So 9 o’clock I went back, then the guy told me there is an error with the process and he will send an email to their it support.</p> <p>Revering back to me, it will take another 2-3 days for a reply.</p> <p>I asked if there is anything they can do to speed up the process as its unbelievable why it needs to take 4 days only for a sim swop.</p> <p>He insured me, it’s out of his hands, and I need to wait.</p> <p>This is crazy to think I need to wait another 3 days.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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