Sim Swop - 48 Hours, still nothing!!!

<p>Hi Migrated to a new package on Friday, 30th of Sep 2016 at Vodashop The Grove. I received my new phone but I had to get a new sim card from a Micro to Nano sim with the SAME number. </p> <p>I was told that my sim swop will be done withing 3 hours. - Nothing Happened. ( Note that I didnt switch on the new phone like I was advised.)</p> <p>I phoned the call centre and they assured me that the query will be escalated to the technical department. - Again, the phone hasnt been switched on. </p> <p>Yesterday I phoned again when ni results were shown. I was yet again adviced that it will be escalated. - Nothing happened again. I left the phone off during the night, and tried again this morning at around 8. </p> <p>I was AGAIN told the line is open and that it hasnt been done. It was escalated AGAIN!!!!!!!!!!! - I was told that it should be ready within 3 hours. </p> <p>It is now 5 hours later, yet no results. </p> <p>I phoned again and spoke to team leader Thembi Mashalela. - AGAIN, I was told that it would be escalated however, AND HERE IS THE KICKER! THEY WILL NOT BE ABLE TO ATTEND TO IT AS IT IS SUNDAY AND MY CARD WILL ONLY BE ABLE TO BE TRANFERRED TOMORROW!!!!!!! WHAT THE ACTUAL HELL! </p> <p>I REGRET DOING AN UPGRADE WITH VODACOM. THIS WILL BE, WITHOUT DOUBT, THE LAST TWO YEARS THAT I WILL EVER MAKE USE OF YOUR SERVICES AGAIN! </p> <p>YOUR CLIENT SERVICES ARE PATHETIC TO SAY THE LEAST! </p>