Sim Swop

I lost my phone on the 16 December 2019, i managed to block my sim card over the phone which also took me three days to get assistance from, i then went to a shop on the 29 December where i was assisted by sindi from evaton mall, sindi couldn't assist with the sim swap she kept advising me that my sim card is on a contract and the contract ended long time ago i don't even remember how many years back, she advised me to call vodacom to do a swap which i know i wont get assistance from as my account was flagged due to a ***** that took place with my sim card, i don't know what to do anymore, the assistance im getting from vodacom is really pathetic!!!