Sim Swop

We have in the last 4 months had a problem that every time we have received a sim card from Vodacom it has been faulty. <br> <br> On Friday I went to Mall of the South to do a sim swop because my cellphone was ******. TK at the store was very helpful and we did a sim swop which I paid for and I was told my telephone would be working by about 5 Friday afternoon. I have subsequently been without a cellphone all weekend because someone in the call centre was ***********. I have just been to TK who called the call centre again and now they are requesting more documentation. WHY DID THEY NOT ASK FOR THIS ON FRIDAY? *********** call centre staff!!!!<br> <br> I can be contacted on ***