LJ
Louis J
1 reviews | Active since Mar 2009
14 Oct 2017, 08:59
Sim swop
I did a sim swop on my contract phone on Monday 9 October at Clearwater's Vodacom 4U shop and it is still not working. I phoned their call centre twice on Thursday and still it did not work. When I phoned today I asked them to confirm the sim number they have and it is not the one I have. Then I get told that I have to go back to Clearwater so that they can sort it out. Now I have to drive all the way to Clearwater and go and waste my time because Vodacom's staff is ***********. Why can't they do the sim swop in the call centre?
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Replies (3)0
Replies (3)LJ
Louis J's updateReviewer Update
14 Oct 2017, 09:29I have found the package the sim card came in and the number does not correspond the the sim card that I have. Looks like the sim card was swopped in the store.
LJ
Louis J's update14 Oct 2017, 09:29
Reviewer Update
I have found the package the sim card came in and the number does not correspond the the sim card that I have. Looks like the sim card was swopped in the store.
Vodacom's replyOfficial
15 Oct 2017, 09:36Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,
Vodacom's reply15 Oct 2017, 09:36
Official
Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,
Vodacom's replyOfficial
16 Oct 2017, 10:20Good day,
Our records reflect that the simswap has been processed and this issue has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Vodacom's reply16 Oct 2017, 10:20
Official
Good day,
Our records reflect that the simswap has been processed and this issue has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,