Sim swap without my permission

Item: Vodacom
Rating: 1
Author: Tshimangadzo N

Vodacom has allow someone to do a sim swap using My number now my number is not working ,I tried to call them but they say I should wait for 15 minutes now that 15 minutes pass please help I use that sim for school information like everything I use that sim please help within 1 hour

Helpful (0)

Replies (1)

Vodacom's replyOfficial

30 Aug 2024, 09:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Aug 2024, 09:58

Official