FH
Fameeda H
1 reviews | Active since Mar 2017
27 Mar 2017, 09:26
Sim Swap without authorisation
<p>On awakening on the 1st of Feb, and checking my emails i discovered numerous transactions had taken place from 12 a.m . Moneys were transferred from my cheque account via online banking.</p> <p>I immediately reported to the ***** division that my account had been hacked. The necessary documents were sent to me by FNB, i opened a case at SAPS and i also reported this to Vodacom ***** division.</p> <p>Around 17k was transferred out of the account.</p> <p>Vodacom admits that the sim swap is ********** however they are maintaining that they not liable... they did sim swap without my authorisation!</p> <p>FNB now says that they will only reimburse R 1500. Money was transferred from my FNB card to my pocket savings..from my pocket savings into my cheque account and then it was transferred out from there..the ********** were receiving the OTPs due to the sim swap.</p> <p>I have received no joy from respective institutions.</p> <p>Thank you</p>
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Mar 2017, 10:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2017, 10:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
FH
Fameeda H's updateReviewer Update
30 Mar 2017, 15:28Good day
Still awaiting .
Thank you
FH
Fameeda H's update30 Mar 2017, 15:28
Reviewer Update
Good day
Still awaiting .
Thank you
FH
Fameeda H's updateReviewer Update
03 Apr 2017, 11:52Good day
I would like to know when is Vodacom going to resolve my issue.
The sim swap was done on 31st Jan 2017. It is the 3rd of April and nothing has been resolved.
Awaiting your urgent response.
Thank you
Mrs Hoosen
FH
Fameeda H's update03 Apr 2017, 11:52
Reviewer Update
Good day
I would like to know when is Vodacom going to resolve my issue.
The sim swap was done on 31st Jan 2017. It is the 3rd of April and nothing has been resolved.
Awaiting your urgent response.
Thank you
Mrs Hoosen