1 reviews | Active since Apr 2016

23 Nov 2016, 19:02

Sim Swap with no signal for days

<p>Utterly annoyed went to Vodashop Ladysmith last week Monday did a sim swap after trying everything I could through customer care and the shops advice I even waited more than the 48hrs turned out the sim had an issue.. Go back there to sort it out on Friday I get another Sim.. Till now theres no signal on it again another 6 days later!!!! Really annoying as twice I took time off work to go and get it sorted as well as all the calls to customer care as well as to the store itself transferred back and forth with no real help! Paying for a contract I cant even use!!! Annoyed!!! </p>

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Replies (2)
Vodacom
Vodacom's reply24 Nov 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update18 Jan 2017, 22:59
Reviewer Update

Still waiting