Sim swap, what a pain!

Good day Vodacom,

I am really annoyed with your customer service I received.

My phone got ****** from me last week and now I am trying to do a SIM swap. This is not my first phone that was ****** from me (I am unlucky in this regard), so I know what I have to do to get my old number back.

Previously, I went down to my local store and picked up a SIM. Called the center, gave all relevant info and +- 24 hours later, SIM swap complete, pain free. Please note, this was while I was on a contract.

This time, I cannot do a SIM swap, because it is not a "contract" SIM. Do you mean, "I paid R1 instead of R60 - R100" for a SIM??

The previous times I was able to do a SIM swap without hassle, but clearly something in the system changed or your consultants did not want to assist me for whatever reason.

My whole life, thus far, I have been a client of Vodacom, never been with a different provider, but today, where is your loyalty? Having a temporary number is a HUGE inconvenience for prolonged periods of time, all I want to do is get my old number and package(s) back.

Vodacom is telling me, we as humans, can put people on the moon and in space, but their system can't SIM swap a "non-contract" SIM, whatever that means.

Now I have to rush after to work, to hopefully get to an open Vodacom store, just to do a SIM swap. Seems like additional commuting and stress is not part of "Good customer service".

Please do me a HUGE favour and do not respond with the "Generic robotic response", rather do not respond at all, because I will make a plan to get to a store, that is what we clearly need to do, make our own plans, because "The good customer service" we pay for, does not exist. Vodacom is very quick to take praise and money, but when you need help, cause a lot relies on your cell number, they fade.

Maybe I will fade as a customer as well, you should be able to take what you give.