Sim swap Vodacom *****

street

Homelake

Randfontein

1759

Subject: Complaint letter regarding the SimSwap *****ulently activated on my *** Saturday the 27/07/2024

Dear Sir/Madam

I am writing to bring to your attention that my *** Vodacom number was hacked on Saturday.

The hackers did a Sim swap on my behalf on Saturday.,I went to Vodacom to do the sim swap on Sunday and was told that the hackers called to do the sim swap.(Last time they took contract phones on my account without my knowledge)I feel that I am not safe anymore with you😭😭😭😭

I am terribly disturbed about that since when do Sim swap done over the phone?Please clarify on that, was I given a chance to agree on it or not.?

What are you doing to protect us?Your policies maybe needs to be revisited to cater for us the Paying customers.I am truly psychologically disturbed in this era where mental health is key.

Hackers apparently borrow money on my contacts using my data ,I did not sleep for 2 nights as I was worried about my bank apps on my mobile.I am still worried to date as they might open accounts on my name and later I am gonna be liable for them.

I was and psychologically disturbed till today,I feel that it is negligence on your side.,I was told about ***** Flag(why was I notified about that ?I could have chosen it.I drove from Randfontein to Krugersdorp on Sunday (what if I was involved in an accident due to this incident.)I believe I have to consult the Medical Practitioners to address my predicament.I even arrived late at work on Monday fixing the inconvenience done.

Kindly get back to me as I feel defeated.Kindly do not allow any Sim swap on my numbers over the phone.I believe my complaint will be given a priority.

Kindly revert back to me at your earliest convenience as I need your thorough explanations on what expired.My life has changed to the worst.I had the worst weekend ever.Money left for debit orders nearly got vanished in a blink of an eye.I am a worried as a working class.I feel abused.I don’t trust our relationship anymore.

I am really hurt and disappointed.

Thank you in advance

M M Mthembu

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