Sim Swap Taking forever

they stole my phone on the 07 April ,I blocked it same day then on Monday the 11th April I went to Vodacom to do a sim swap,i was told my account is in errors so they do a sim swap then we called the account department they told me my account was 0.00 then they will active my account in 15 minutes .15 minutes when we called the Vodacom for a sim swap they said my account was in arrears so the consultant said I must come tomorrow.<br> Tuesday 12 April went to Vodacom Brooklyn mall at 08:50am so I sort out this sim card issue ,when I got there they told me my account was moved to the new system so they cant do a sim swap instead they made copy of the sim card and I paid R70 then they told me the sim card will work after 4 hours .8 hours later the sim card still doesn't work and I don't even know what to do now .<br> <br> making a new sim card can it be so difficult ?? can you please just tell me the settlement for my contract and convert my sim cards to prepaid I cant handle just unprofessionalism