Sim Swap taking 7 days

Good day,

I'm very unhappy with Vodacom and the sim swap process. I got a letter from RMCS which was authorizing the sim swap to be done. I went to the store (Northgate) and spoke to Aneil, who to me, has been very useless. On the 1st of April 2019,he sent the email to the wrong address requesting sim swap from Vodacom. I went back to the store again on Wednesday and again on Friday, that's when he resent it to another email address. Sadly, both email addresses are not correct because when I send the email myself, the email come back undelivered.

I have waited over a week for a sim swap to be done and cannot be going to the store for the same simple task every day. Can someone please look into this urgently and get back to me? This number is very important and I've missed some very important calls since offline.

And please deal with the useless Aneil. He's given me wrong information more than twice, makes you wonder how many other customers have suffered under his work ethics.

Only after speaking to the 111 customer care, I got the correct email address and sent the letter myself. Is this we supposed to do things, for ourselves? Come on Vodacom, you can do better.

Please provide me with feedback on my email sent 7th April 2019 to your mailbox ********** correct one I got today and reference number 0007~LK2U.

I'm just tired of the nonsense.

Regards, Unhappy cuatomer