Sim Swap Takes 7 working days to get processed by Vodacom
This follows my previous terrible experience with Vodacom.
after having been ****** on Thursday eve and reporting this to Vodacom. doing a sim Swap on Friday morning the 23/11. Vodacom advised it would take 4 hours for my line to be active. after calling them on Saturday the 24/11 they said it takes 24 hours.
When i call them again today after not having an active line for the past 3 days (no ability to even do my banking due to OTPs required) they advise it takes SEVEN WORKING DAYS to process this.
How do you take care of your customers Vodacom?
And the consultant i spoke to today advised that if i want to cancel my contract then i can but i must pay a cancellation fee- how fair is this when Vodacom does need to keep to their word but i need to follow the Ts and Cs of my agreement.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that we were not able to reach you on the number provided [for the reason stated in your post]. An email has been sent as an alternative and we await your response.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that we were not able to reach you on the number provided [for the reason stated in your post]. An email has been sent as an alternative and we await your response.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team