SIM SWAP - SOON PROVIDER SWAP!!!

Had the worst experience ever at this branch of Vodacom.

Firstly I did an online upgrade, received a phone which now take as nano sim but phone received does not have this with it and I had to go to a store to initiate this sim swap.

Sim swap was done on Tuesday at 04:00pm well so I'd thought, was told network to my new sim will be available after three hours. Wasn't the case. Thought let me have 24 hours pass (Wednesday) and see, Nothing!

I called customer care and was told that the actual sim swap was not done despite me receiving sms's about this been done. I then asked can she do this sim swap for me and she advised unfortunately this can only be done up until 6pm.

Yesterday I called customer care and was told the sim swap had been cancelled. No one knows who cancelled it but its cancelled I should call the store I did the swap at. I did this, held on for consultant by the name of Thandi who did the swap for me for over 6 minutes as she was busy with another customer, comes back to within 2 minutes its resolved that I should get the sim card number which I didnt have on me and then she will re activate it. Made a couple of my own calls to get this as I cannot go another day without the sim as I want to use my new phone I'd bought. Called store, she was busy with a client they will get her to call me back. Called the store again an hour later to give Thandi this number however she was on lunch and a consultant by the name of Nthabi took my details down as Thandi was on lunch and said she will do it and within 2 hours I should power the phone and all will be fine.

Called customer care again after 3 hours, no sim activation was done and the last action done was cancellation.

Call the store again, Nthabi now advises that the sim is faulty and I will have to come to the store for a new one. When asking why I wasnt contacted as they have my details she says she told Thandi to call when asking for Thandi, no Thandi has already gone home. When asking for the managers as this is totally unacceptable an a big inconvenience for me, no all managers were busy.

It is now Friday, 3 days later and still I sit with a sim I paid for and a phone I am unable to use which is utter ******* and poor customer service from Vodacom as a whole!