SIM SWAP ***** SMS - 082 135 totally unhelpful and waste of time

Hello Vodacom, There should be a minus rating for your customer service! I received an SMS from you claiming a you had received a sim swap request and to call 082 135 if I didn't request a sim swap. Well I did NOT! However you 135 is totally handicapped and Tobi is somewhat useless except to tell you your balance! After 40 minutes I got to some kind of TOBI understanding that I wanted to CANCEL whatever sim swap had been *****ulently requested. TOBI sent a pop up that never arrived and said: I see the pop up was cancelled. Good bye! Go to a Vodacom branch. And trying to get a human call-back also is impossible as it just loops asking: Do you want ... human call back. After answering 'Yes, please' a pause and then a message saying can't be done. What is wrong with providing an option to stop *****ulent sim swap requests? I was forced to STOP my banking app in order to limit any possible damage thanks to your unhelpful 082 135. Please note that I have posted before and very little was complimentary. Perhaps someone at Vodacom can explain how to stop a *****ulent sim swap as this is causing more damage and distress.