Sim Swap service

<p>I am extremely concerned with the service I am receiving, first of all the Apple Store I took the contracts out at cant even do a sim swap but they issue out the SIM cards but can't do the swap , I did two swaps in 1 day the 1st swap works 110% with in 2hours but the 2nd swap has taken more than 32 hours , I have called 6 times in 1 day to find out what the problem is the 5th call I held on for 40 minutes and I put down . I didn't even received a call after that to explain if there is an issue or any progress the operator has all my details , I then called back they said they will call me back to confirm the issue they call me back for more details and then the call hung up </p> <p>I just find this unacceptable service</p> <p>Willing to take both contracts back and seriously moving onto another network please sort this out immediately</p>