AM
Ameena M

1 reviews | Active since Jul 2014

03 Nov 2016, 08:57

Sim swap=rocket science!!!

<p>I went to vodacom to do a sim swap. It has been 4 days and NOTHING.</p> <p>They keep telling me that my phone is still on contract (I cannot see how this affects the sim swap as I even provided my husband's ID as well sinnce the contract was taken out on his name) but the contract was cancelled 2 or 3 months ago!</p> <p>The call centres are USELESS!!!</p> <p>MTN here I come!!</p>

0
Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team