Sim swap problem. No backup from Vodacom

DID A SIM SWAP YESTERDAY 19/04/2016 AT 13:15. FIRST CALL VODACOM CALL CENTRE SAID NOT THEIR PROBLEM BUT VODASHOP. SECOND CALL TO CALL CENTRE SAID I MUST WAIT 24 HOURS FOR ACTIVATION. THIRD CALL TO CALL CENTRE SAID I HAD TO KEEP BOTH MY OLD AND NEW SIM CARDS OF 3 HOURS. SAID MY SIM DAMAGED DUE TO OLD SIM STILL INSERTED. CALL 4 TO VODASHOP FLAMWOOD WALK KLERKSDORP SPEAKING TO VINCENT. HE SAID ACCORDING TO VODACOM I CANCELLED MY SIM SWAP..CALL 5 TO CALL CENTRE THEY SAID THERE IS A APPLICATION TO CANCELLED THE SIM SWAP BUT NOTHING IS CANCELLED. STILL NO DEFINITIVE ANSWER FROM ANYONE WHAT MUST BE DONE. I DROVE 140 KM FOR AN UPGRADE AND PAID R70 FOR A SIM SWAP AND R150 upgrade fees from VODASHOP. What must be done as my customers can't get through to me for business. Who will pay me for business lost because VODASHOP and Vodacom are unable to resolve the matter. They want my money but no customer service.