Sim swap problem

Good day

I would like to know if is there anyone who could help with the below communication. Vodacom has promised that one of their consultant will contact me and up until now, no one has contacted me.

Good day

On the 5.11.2019 someone **********ly did a sim swap on my number even after I rejected it from the sms. I reported this to Vodacom together with affidavit to which they flagged my number. On the 11.11.2019 I discovered from Vodacom that my number was ported to Cell C and I was adviced to go to Cell C and request a port reversal and it was successful. The problem I have now is doing a sim swap from my number. I went to vodacom shop to do a sim swap and I was informed to insert my sim card after 24 hours which I did however the sim card is still not active and I also called the vodacom call centre and they told me the sim swap is unsseccessful and informed me to go back to the vodacom shop. I have been to vodacom shop more than 10 times and there is no help. This is very frustrating that I have to suffer like this and what I don't understand is how my number was ported after it was flagged and I am beginning to believe some Vodacom staff are connected to **********. It is very difficult to get help at vodacom especially when it come to ****s and *****. This is really not fair and if I do not get help now, I will have to escalate this.

Business reply Vodacom's reply: 17 Nov 2019, 13:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

BG Bheki G: 18 Nov 2019, 08:32

Good morning

Please note, I have not yet received any communication with regard to my complaint. Could you please treat this as urgent.

Kind regards

BG Bheki G: 18 Nov 2019, 10:21

Can I also please be contacted on **********

BG Bheki G: 19 Nov 2019, 09:50

It is very disappointing and disturbing that vodacom has rep**** to my complaints and promised one of their consultants will contact me, It has been two days now and I have not received any communication from them.