SIM SWAP problem

Vodacom is failing me after i was their loyalty customer for more than 20 years, on Friday the 2nd of June i got ****** my cellphone and my belongings with gun point that i requested to unlock my cellphone first before they let me go, few minutes later i got new sim card and called Vodacom customer care to request a sim swap, however i got surprised after passed all authentication.

"sorry sir i received unknown error so i wont able to perform a sim swap for you, and your sim card shows that is under cooperate, have you work for Vodacom before? and used to receive OTP on it? please sir visit the Vodacom outlet for sim swap help." i asked her if there is any outlet near my location that was open, but all was closed by 18:00 and i asked her if there is any way to securer my stuff including WhatsApp as my device was fully accessed, she opted to lock the sim for me for safety, so i have to wait for the next day to visit the Vodacom shop. on the 3rd i went to the vodacom shop west gate mall roodepoort for sim swap, the consultant unlocked the sim and perform sim swap,i told to wait 4hours but i over lap the time as it was around 12:00 and i started to put the new sim card around 17:00 and sim swap was not done, i have to call the call center around 23:00 they failed to help me as i told to go to vodacom because they pick up unknown error,i have to drive to vodacom shop the following day on the 4th to sick help but they also failed by the system, he called in and he told that on their site they cant pick up any problem it showed go threw he need to restart the system, he tried all means on his site but no lucky and he can't even tell what is the really problems that restricting sim swap, i paid R20 for the new sim card every day was calling vodacom for help but no one is wining to help me they logged service request, i went to vodacom mall@carnival for help but still not wining, the service request is taking the whole year to be resolved, i am very very frustrated as that number is for personal and work at the same time, also my life WhatsApp number , work email, personal email, etc sim swap cell: ***, ID ***, new sim card :***, service request ref: A2 -aw5z-6u3wc (time 10:23), service request :*** (time 1:53) i need this sim swop to be done immediately as i am about to go to the news to sick more help. There was a team leader that was willing to assist via call center as she was also checking /follow ups, but she gave up as not wining. someone need to do what is hired for (trust on IT BACK OFFICE)

I NEED THIS NUMBER BACK AS I WHROTE..............................

cellphone in contact: ***