Sim swap problem

Good day

On the 5.11.2019 someone **********ly did a sim swap on my number even after I rejected it from the sms. I reported this to Vodacom together with affidavit to which they flagged my number. On the 11.11.2019 I discovered from Vodacom that my number was ported to Cell C and I was adviced to go to Cell C and request a port reversal and it was successful. The problem I have now is doing a sim swap from my number. I went to vodacom shop to do a sim swap and I was informed to insert my sim card after 24 hours which I did however the sim card is still not active and I also called the vodacom call centre and they told me the sim swap is unsseccessful and informed me to go back to the vodacom shop. I have been to vodacom shop more than 10 times and there is no help. This is very frustrating that I have to suffer like this and what I don't understand is how my number was ported after it was flagged and I am beginning to believe some Vodacom staff are connected to **********. It is very difficult to get help at vodacom especially when it come to ****s and *****. This is really not fair and if I do not get help now, I will have to escalate this.