SIM SWAP ON ADMIN LOCK STATUS

I had a very terrible experience with Vodacom after 10 years of service using the network. I lost my phone on the 1st of April and on the 2nd of April went to a Vodacom shop at Eastgate to go upgrade my other lines and perform a sim swap for my 3 lines the lady assisting me was very good and very helpful she tried everything to assist me but i believe that because its now above her there is nothing more she can do except to keep following up with the relevant departments. the issue i am having is that I am still waiting for Vodacom to remove an admin lock placed on my number i have been waiting for almost a month for my prepaid line to be opened and nothing is happening the lady has contacted them on several occasion and still nothing has been done according to vodacom process the sim swap process takes about 2 to 3 hours but mine has taken over a month now and no one is attending to my case. I use my prepaid line for almost everything especial OTP for work and my bank accounts but now i cant because my number is not working anymore i have been patient enough to the point that i see no one takes my issue seriously i need my prepaid line i have paid for the replacement sim but the sim is not working and i really don't know what i need to do again can some one at Vodacom take me seriously please i need my number back