Sim Swap NOT Through After 3 DAYS
<p> Upgraded on Sunday evening (21 August 2016). Needed to do a sim swap to a micro sim. After 3 days and multiple phone calls and retries by the shop where the sim swap was attempted, the sim swap is still not complete. have recieved a grand total of 8 messages saying that a request has been recieved to process a sim swap on my line. the vodacom shop keeps saying that it's failing on a certain section of the sim swap process. and instead of cancelling it and trying a new sim card, they just keep retrying. they have said that they have spoken to the technical department who told them to try again since it "should work now". 4 hours later I am sitting here writing this and my old sim still working. honestly. i just want my new phone to work.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It is now the 26th of August and I am still waiting. A "consultant" has still not made contact with me. The vodacom shop is still trying to sort it out. Apparently they are in still in contact with the tech department who are trying to resolve the issue. but it has been 5 days and still nothing. It doesn't help that no one lets me know what's going on. I constantly need to be the one phoning them just to get an update. We will be cancelling our contract on Sunday if this is not resolved by then.
It is now the 26th of August and I am still waiting. A "consultant" has still not made contact with me. The vodacom shop is still trying to sort it out. Apparently they are in still in contact with the tech department who are trying to resolve the issue. but it has been 5 days and still nothing. It doesn't help that no one lets me know what's going on. I constantly need to be the one phoning them just to get an update. We will be cancelling our contract on Sunday if this is not resolved by then.