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Lydia L
1 reviews | Active since Dec 2015
25 Feb 2019, 21:58
Sim swap not done as per request on an online purchase
I purchased a phone online and a consultant called me by the name of Naidoo D. I told the consultant that I don't want a new number with my new contract phone. I said that I want to use my existing vodacom number. He said he is capturing my request and will use my old number to this new contract that I have just taken out, meaning all benefits wrt the new contract will be loaded on my existing vodacom . In Tuesday the 19th I received my phone. I called vodacom and asked what Do I do with the new SIM card so that I can use my existing number as my request prior to my new home purchase.
They now giving me stories that I should have requested so by the time I made an online application for a new phone, of which I did. Someone clearly did not do their job, now I am being told that I should go to a vodacom shop outlet to have the sim swap done.
Like really! The reason I purchased the phone online was to avoid going to a vodacom store as I am nursing a new born baby.
Vodacom please assist me, I can't use my new phone because I am stuck due to this sim swap thing.
Helpful (0)
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Replies (4)
Vodacom's replyOfficial
26 Feb 2019, 08:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lydia L's updateReviewer Update
26 Feb 2019, 14:36I haven't had a consultant call me. It's already 14:30 and I haven't received help with my query. I called vodacom online and requested for the guy who was the sales consultant when I made the purchase, his surname and initials is "Naidoo D". Since yesterday I tried to get hold of him, every time I am being told he is currently busy, that I should leave my number and ID number and he will call me back. The last time I called was before 12 midday today, again I gave out my details and they said he will get back to me in about 5 minutes. It's already 14:30 and he hasn't called me.
Why am I given the run around now that I need vodacom to help me, but when I was making the purchase the consultant were available. Is this the way vodacom treats its loyal customers?
U am soo annoyed that I have a new phone but I can't use it.
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Lydia L's update26 Feb 2019, 14:36
Reviewer Update
I haven't had a consultant call me. It's already 14:30 and I haven't received help with my query. I called vodacom online and requested for the guy who was the sales consultant when I made the purchase, his surname and initials is "Naidoo D". Since yesterday I tried to get hold of him, every time I am being told he is currently busy, that I should leave my number and ID number and he will call me back. The last time I called was before 12 midday today, again I gave out my details and they said he will get back to me in about 5 minutes. It's already 14:30 and he hasn't called me.
Why am I given the run around now that I need vodacom to help me, but when I was making the purchase the consultant were available. Is this the way vodacom treats its loyal customers?
U am soo annoyed that I have a new phone but I can't use it.
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Lydia L's updateReviewer Update
26 Feb 2019, 15:34So I got hold of Dwayne Naidoo finally. He is not arguing that I did not state that I need to use my old number. Now that he got commission from my online purchase, he's treating me as if I don't know what I requested! After giving him my old vodacom number, he has the nerve to tell me that I did not make such a request. Is this how vodacom teaches its people about customer service? Very poor, he needs to go for re-training.
Since all calls are recorded for quality purposes, I told him to get the record and stop saying that I did not request to use my old number, mxm.
Couldn't be more annoyed, angry ?.
What must happen for vodacom to help me since this consultant of theirs can't help me?
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Lydia L's update26 Feb 2019, 15:34
Reviewer Update
So I got hold of Dwayne Naidoo finally. He is not arguing that I did not state that I need to use my old number. Now that he got commission from my online purchase, he's treating me as if I don't know what I requested! After giving him my old vodacom number, he has the nerve to tell me that I did not make such a request. Is this how vodacom teaches its people about customer service? Very poor, he needs to go for re-training.
Since all calls are recorded for quality purposes, I told him to get the record and stop saying that I did not request to use my old number, mxm.
Couldn't be more annoyed, angry ?.
What must happen for vodacom to help me since this consultant of theirs can't help me?
LL
Lydia L's updateReviewer Update
04 Mar 2019, 21:06I have been waiting for Ram to come pick up the phone as arranged by vodacom consultant. On Friday Ram people came but they said they will come pick up the phone after they have done some rounds of delivery. Till today I am still waiting for pick up. My 14 days of grace is expiring tomorrow
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Lydia L's update04 Mar 2019, 21:06
Reviewer Update
I have been waiting for Ram to come pick up the phone as arranged by vodacom consultant. On Friday Ram people came but they said they will come pick up the phone after they have done some rounds of delivery. Till today I am still waiting for pick up. My 14 days of grace is expiring tomorrow