CP
Catherine P
1 reviews | Active since Jun 2019
09 Jun 2019, 10:52
Sim swap not activated after 1 week system offline
Disgusting. Last week my phone was stole a sim swap was done Monday 3rd June. Wasn't activated account was R24 in arrears, fair enough , R24 paid first thing Tuesday the 4th. Well its Sunday the 8Th and apparently Trade Partner whomsoever they might be is STILL offline!!!!!! STILL my sim card is STILL not activated .i cannot access money sent via e wallet at all.im stuck .disgusting Services
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Replies (3)
Vodacom's replyOfficial
09 Jun 2019, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2019, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Catherine P's updateReviewer Update
09 Jun 2019, 14:08Heard that since Tues
CP
Catherine P's update09 Jun 2019, 14:08
Reviewer Update
Heard that since Tues
Vodacom's replyOfficial
11 Jun 2019, 11:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Jun 2019, 11:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team