Sim swap nightmare continues..............

<p>Sim swap nightmare</p> <p>I have been trying to do a sim swap for the past week. Done it on the 29th of September 2016. The old sim stopped working but the new sim wasn’t activated. Called the call centre they say that we must wait. Went back to the store which it was done, they said my account still states contract even though I cancelled and reverted to prepaid in August 2016. To date it is not resolved. I am unreachable due to people’s incompetency. I was then told that the number is active and I am making calls from this number. I am so furious. Went back to the store and they tell me that the cancellation of my contract was not fully done and that if i do a sim swap with a contract sim card it should work. 21 hours later IT’S STILL NOT WORKING!!!!!</p> <p> </p>