Sim Swap Nightmare

<p>Good Afternoon,</p> <p> </p> <p>I'm writing this complaint with so much frustration. My phone got ****** over the weekend and the next day I requested a sim swap.</p> <p> </p> <p>A few days later, I got a phone and inserted the simcard.</p> <p>The Vodacom consultant (Matuenga or something like that) from the Fourways Mall branch told me I should wait 3 hours and then it should work perfectly. 8 hours later - nothing happens.</p> <p> </p> <p>The next day I called in to complain that I have no access to my number. They told me that my number isn't available because of the incorrect dealer *something something* - can't recall exactly what she said.</p> <p> </p> <p>So I went back to the Fourways Mall branch and he claims that he did everything right (which I do not believe) and that on his system it does not give the reason why there was an issue.</p> <p> </p> <p>So he did the sim swap AGAIN. Waited another 3 hours only to find out that my number has been blocked. I never requested to block my number at all - I stand to be corrected but it is only right to notify the customer that it has been blocked because it adds another hour I must wait.</p> <p> </p> <p>So I called Vodacom Customer Service AGAIN and a lovely lady told me that my number is blocked and she was kind enough to unblock it for me. I am yet to find out if this works.</p> <p> </p> <p>I am complaining because all I asked was for a sim swap - but the *********** workers at Fourways Mall has really made me not want to have a contract with Vodacom anymore.</p> <p> </p> <p>Thanks</p>