AL
Alfred L
1 reviews | Active since Jul 2011
13 Mar 2024, 09:20
Sim Swap Nightmare
I'm struggling to make a swim swap. I'm told I need to provide 5 numbers that I frequently dial. Now this is the problem with this method; I was using this phone for mostly data calls and would hardly make normal calls. As a reusult, your system is only recognising 2 of the numbers I have provided.
I can't believe I'm now struggling to prove that it is me. I can come to your offices. You can check my finger prints if you want. I can draw my bank statements to show as I was topping up with data.airtime. There should be an alternative method for verying this is really me. Please help assomblief this is such a major inconvenience please please
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Replies (1)Vodacom's replyOfficial
13 Mar 2024, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2024, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
