AL
Alfred L

1 reviews | Active since Jul 2011

13 Mar 2024, 09:20

Sim Swap Nightmare

I'm struggling to make a swim swap. I'm told I need to provide 5 numbers that I frequently dial. Now this is the problem with this method; I was using this phone for mostly data calls and would hardly make normal calls. As a reusult, your system is only recognising 2 of the numbers I have provided.

I can't believe I'm now struggling to prove that it is me. I can come to your offices. You can check my finger prints if you want. I can draw my bank statements to show as I was topping up with data.airtime. There should be an alternative method for verying this is really me. Please help assomblief this is such a major inconvenience please please

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2024, 10:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team