1 reviews | Active since Jan 2016
Sim swap nightmare
<p>I have been trying to do a sim swap for the past week. Done it on the 29th of September 2016. The old sim stopped working but the new sim wasnt activated. Called the call centre they say that we must wait. went back to the store which it was done, they said my account still states contract even though i cancelled and reverted to prepaid in August 2016. Till dateit is not resolved. i am unreachable due to peoples incompetency. Need this resolved ASAP</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I was told that the number is active and i am making calls from this number. I am so furious. Went back to the store and they tell me that the cancellation of my contract was not fully done and that if i do a sim swap with a contract sim card it should work. 18 hours later ITS STILL NOT WORKING!!!!!
I was told that the number is active and i am making calls from this number. I am so furious. Went back to the store and they tell me that the cancellation of my contract was not fully done and that if i do a sim swap with a contract sim card it should work. 18 hours later ITS STILL NOT WORKING!!!!!