NN
Ntando N
1 reviews | Active since Aug 2019
14 Sept 2024, 14:44
Sim swap nightmare
Vodacom has allowed someone else to do a Sim swap using my number. When I went to the branch at Jabulani Mall, the people working there did not seem to care, instead the telle to do another Sim swap at my own cost to keep the number that is already mine.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Sept 2024, 16:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2024, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
NN
Ntando N's updateReviewer Update
17 Sept 2024, 12:49Thank you to the gentleman man that called me, he tried his utmost best to assist, however the company he works for failed him. I am still looking for answers and I will keep searching. Next step the Ombud.
NN
Ntando N's update17 Sept 2024, 12:49
Reviewer Update
Thank you to the gentleman man that called me, he tried his utmost best to assist, however the company he works for failed him. I am still looking for answers and I will keep searching. Next step the Ombud.