SIM swap nightmare

<p>I went to Vodacom Stellenbosch Sqr to make a SIM swap. I was sold the wrong SIM card and I had to go back twice. (I live in Franschhoek). My husband needed the same service. He works remotely in Grabouw and specially went to Vodacom Eikestad Mall Stellenbosch on Monday to request the swap. His new cell never worked. The swap was done incorrectly. He made several calls and nobody can help him telephonically. He HAS to go in again. What is going on?</p>