Sim Swap - Lack of Service

20 December 2015 at 17h44 in the evening, I waited in the queue for a consultant, Zabantu. I purchased the new sim card and was told that it will be processed by Monday 09h30 as there was no manager or 2IC to assist. The consultant was not working the next day and reassured me that it will be dealt with by another consultant. The next day I called the store & was informed it would be escalated to a supervisor. Had to dial the number several times as no one answers your call. Managed to call back after 40 minutes as I didn't hear from them, left a message for Jeremiah, who to date did not return my call. Spoke to Fozia at La Lucia Mall Vodacom who suggested 082 111. Clint Frazer (from 082111) processed my sim swap. Thank you Fozia and Clint!<br> <br> Gateway Vodacom does not have a manager or 2IC on duty, neither are their consultants aware that the call centre can assist with a sim swap. In this day & age, stores should be able to go the extra mile to assist customers. Very disappointed with their service. <br> <br> The telephone number in the directory for the Gateway store is incorrect as it is for La Lucia Mall Branch. <br>