Sim Swap Issue

Im a customer who needs to do a sim swap I called vodacom customer services last night hoping to be assisted but they couldn't help because I haven't been using the sim card more than 3 months i was referred to an in store shop I went to evaton mall to find out I couldn't do a sim swap because they have no s im cards instore even if i bought one else where I couldn't be assiated so I need to know as a customer who re**** on Evaton mall store to assist me but couldn't the ladies told me to go to vaal mall as if im going to get a free ride to vaal mall I mean I came here because its the only option I have I find this inappropriate and very unprofessional to just be sent from one place to the other I need to be assisted asap or this is just another reason for your customers to run and use more competent network providers...

This happened on the 12th Nov and 11th Nov