SIm swap issue

<p>I did my cellphone upgrade on the vodacom website, got my phone on time, but had to put in new sim card for the new phone. Three days later the sim swap still has not happend and I want to know why it takes that long for a sim swap. Never want to order again online and sit with this sim swap issue. Tried going to Vodacom outlet and the personel do not seem to be very helpfull when you tell them it is a online upgrade. What is the use of upgradring online and then the process of sim swap takes long. Where can one get help for this type of issue? Customer Careline is not helpfull and I drive around alot which means signals are not always avialable when Customer Care phones me. Happy with getting phone, but ****ed at the long waiting for the sim swap.</p>