SIM Swap is a SIM Flop

It’s been almost a week since I went to one of Vodacom's retail stores (on 6 July 2021) to request a SIM swap. This after my phone was taken from me in an armed ******* on the same day. What was supposed to be a quick 24-hour activation, has now turned into a 168-hour nightmare.

The call centre and I have been in constant communication since my request. It is only since last week Friday (9 July 2021), and in absolute desperation, that I've returned to the store for help. The service received from both the store and the call centre have been amazing.

According to the latest update it seems that Vodacom's system has hijacked the process and no one, not even their customer care agents or the store, can cancel or resubmit the SIM swap. Not until 'IT' has attended to it.

I have stopped contacting Vodacom. I have given up!! You reach a point where you have to accept that your fate is in the hands of incompetence. Vodacom clearly struggles to comprehend the necessity and urgency I have to get be back on the air.

I’ve never felt so helpless. So frustrated. I’m urging you Vodacom… Please resolve this issue. I’ve been patient for long enough.