Sim Swap hell part 2

<p>I cannot believe Vodacom could be so reckless.... this is that attitude where u cut and paste responses to customers on hello peter just so that people can see that Vodacom responded... I'm disgusted at your response.</p> <p> </p> <p>next time you send Phillip to speak to a customer tell Phillip to take both the customer and his job seriously. he must never make an appointment with a customer and not honour the appointment. I logged my call on Sunday and thanks to another consultant who promised to call me back yesterday but didn't, I now know that the call logged on Sunday still has not been assigned to anybody to address. I guess this is why we customers have to wait for 24 to 48 hours before we get resolutions net. </p> <p> </p> <p>it has been 4 days that I have not had incoming and outgoing calls. I think it's time to terminate my contract... 9 years of loyal business to Vodacom down the drain over a sim swap... </p>