pC
pumla C
1 reviews | Active since Sept 2012
07 Jan 2022, 07:32
SIM Swap Frustrations
I have been trying to do a sim swap since Wed! you first speak to useless Tobi and give exact same information that the consultant is going to ask! Only if I didn't have my number for 15+ I would be changing my number because its sooo impossible to get my number back! I am still dealing with loosing my belongings another frustration of doing a sim swap! How am I suppose to know what price plan am I on its not something I sign up for!
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Replies (3)
Vodacom's replyOfficial
07 Jan 2022, 07:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2022, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
pC
pumla C's updateReviewer Update
07 Jan 2022, 14:28I just came back from the store (as I was told by the consultant) they are telling me same thing that I have failed verification. I have lost my licence as well I desperately need my number back to get the OTP when registering on Natis website!!!!
pC
pumla C's update07 Jan 2022, 14:28
Reviewer Update
I just came back from the store (as I was told by the consultant) they are telling me same thing that I have failed verification. I have lost my licence as well I desperately need my number back to get the OTP when registering on Natis website!!!!
pC
pumla C's updateReviewer Update
09 Jan 2022, 11:15Call me on *** during the day.
pC
pumla C's update09 Jan 2022, 11:15
Reviewer Update
Call me on *** during the day.